Return Policy

At Descend Outfitters, we want you to be 100% satisfied with your purchase. If you are not satisfied, we are here to help.

Eligibility

  • All products are eligible for returns as long as they are unused and in their original packaging.
  • The return must be initiated within 30 days from the date of purchase.

Proof of Purchase

  • Customers must provide their order number and the corresponding email address used for the purchase to process a return.

How to Initiate a Return

  • To initiate a return, customers must send an email to info@descendoutfitters.com with the order number and reason for the return.

Return Shipping Costs

  • Customers are responsible for covering the return shipping costs.
  • Currently, we do not provide prepaid return labels.

Refunds, Store Credits, and Exchanges

  • Our priority is ensuring that customers love their order. We will make every attempt to exceed expectations. In the rare occasion that we cannot resolve the issue, we will issue a refund.
  • Refunds will be processed within 7-10 business days after receiving the returned item.

Condition of Returned Items

  • All returned items must be in new, unused condition and in their original packaging.

International Returns

  • We accept international returns as long as the request and items are returned within the 30-day timeframe.

Handling Defective or Damaged Items

  • If you receive a defective or damaged item, please send a picture of the damaged items along with your refund request to info@descendoutfitters.com.

Communication

  • Our Return Policy can be found on our website or requested in writing by emailing info@descendoutfitters.com.
  • Customers will receive confirmation and updates about their return status via email.

Restocking Fees

  • We do not charge any restocking fees for returned items.

Verification of Returned Items

  • Upon receipt of a returned item, our team will inspect it to ensure the condition of the item.
  • If there are any discrepancies, our team will immediately reach out to open a case and resolve the issue.

Customer Support

Policy Updates

  • We review and update our return policy every six months or as needed to ensure it meets our customers’ needs and complies with current regulations.
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